TiCON brings first Hardware integrated chatbot, in Bengali, we intent to utilize full power of Big Data, NLP, ML & Speech Recognition technology.
Mobile Application
Machine Learning (ML)
Natural Language Proccessing(NLP)
Our Own Algorithm
Speach Recognition(STT & TTS)
The Process We Folllow
Machine Learning
- Utilize Apache SparkML
- Use JAVA wrapper for Android
- Initial data inventory for Machine Learning
The AI Part
- Grow data inventory based on conversation & user input
- Unsupervised model for auto learning from input
App (Android & iOS)
- Android app for frontend functionality/user engagement with ML
- Android connects with Python/Django backend
User calls to our contact center
We record all conversation for our future ML/AI implementation
We convert all voice conversation to text
Then we save our all conversation to our database
We implement ML to all recorded conversation, for pattern understanding
Then we implement AI to auto answer user queries using our ML technology
We can deliver all support question answers automatically, given there is enough data & pattern
Text to speech implementation can also be done following same protocol